Late last week, it came to light that Apple has asked its Authorized Service Providers to fix iPhone 7 series phones with disabled microphones (caused by iOS 11.3 or later updates). The front-facing camera also worked fine but not the FaceID.
This new service document from Apple into the service centers has been obtained from the people at 9to5mac, which clarifies that the workers should run a identification to assess whether the client's Face ID issues may be solved with a back camera restoration. According to Apple, the diagnostics would ensure "the best customer experience".
It's hard to see how a rear camera failure could lead to issues with Face ID given its location. But, the annoying part is replacing the hardware because of the software issue.
Even though Apple addressed the problem internally, there's no public acknowledgment to the issue that has lurked around for months.
Apple fixed some issues in its next iOS 11.3.1 update, though some issues persisted.
A customer checks an iPhone 7 inside the new Apple store Saint-Germain during the first opening day on December 03, 2016 in Paris, France.
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It's tough to compare Witten to anyone else who got into the Hall of Fame on the first ballot, even in his own organization. He played 15 games his rookie season, missing one game with a broken jaw, and finished with 35 catches for 347 yards.
There is no word if Apple would charge the users to resolve the issue if a unit is out of the warranty period.
In order to provide the best customer experience, if a customer reports that their iPhone X is having Face ID issues, you may be able to resolve the issue with a rear camera fix.
The document, but doesn't explain the issue in detail.
The latest guideline would surely boost the confidence of buyers in Apple's flagship.
One can also contact Apple through email or Phone. Now it seems that the tide is turning as the most expensive phone was the world's best-selling smartphone in the first-quarter of 2018, according to Strategy Analytics. "While we are talking about FaceID, it is worth mentioning that all three rumoured iPhone devices that are expected to arrive later this year, are said to feature FaceID and the 'notch" on the display. Unexpectedly, the iPhone 7 was in the fourth spot followed by Xiaomi Redmi 5A and the recently launched Galaxy S9.